Q: If I have questions regarding ordering a phone online or phone features, who should I contact?
A: Please contact H2Ophonestore.com customer care toll free at (407) 856-2696.
Q: If I have questions regarding wireless service, activation, billing, coverage or wireless features, who should I contact?
A: Please contact H2O Wireless customer care toll free at 800-643-4926.
Q: How do I activate my new phone once I receive it?
A: Your phone is already programmed and ready to use all services including internet and MMS once you activate your phone. To activate online, please visit: or call 800-643-4926.
Q: Once I place my order online, how soon will my order ship?
A: Please allow up to 24-72 hours (Excluding weekends and holidays) to receive your tracking information. We ship via UPS and USPS.
Q: Do you have an activation fee or cancellation fee?
A: No
Q: What plans are available with H2O Wireless?
A: Visit for current plans or to purchase airtime
Q: How do I verify there is coverage in the areas I use my phone?
A: H2O Wireless uses the AT&T wireless network and you may check coverage by zipcode here:
Q: What is a SIM card?
A: A SIM card is included with each consumer phone purchase. A SIM (Subscriber Identity Module) is an integrated circuit which securely stores the service-subscriber key (IMSI) to identify a subscriber on mobile telephone device. The SIM is a removable card which can be transferred from one device to another. It is easy to install a new SIM card in your device. SIMPLY remove the back of your phone and remove the battery. Next, remove the actual SIM from any additional packaging that is with it. Now, insert the SIM card into the SIM slot on your phone with the metal contacts facing down. Now reinsert your battery and power up. Welcome to H2O Wireless.
Q: I am already registered but do not have my password, how can I obtain my password?
Q: Can I port my existing mobile # to H2O Wireless when I activate?
A: Yes, please visit
Q: What payment types do you take?
A: Upon checkout you may pay with a credit/debit card. Cards accepted are Visa, Mastercard, Discover and AMEX. You may also pay by credit card or e-check via Paypal. You may select your payment method on the checkout page.
Q: Are all of the phones on mysimplephones.com unlocked?
A: Yes, all phones are unlocked.
Q: What type of phones would be compatible with your service if I want to use an existing phone?
A: Any unlocked GSM phone including those from AT&T or T-Mobile would work. Phones from Sprint, Virgin Mobile, Verizon, MetroPCS or Boost Mobile are NOT compatible.
Q: If I already have H2O Wireless, can I just purchase a new phone and put my current SIM card in it to keep my existing # and plan?
A: Yes.
Q: How do I track my package once it has shipped?
A: You will recieve an email with your tracking # once your order is shipped. If you selected UPS, you may track it at If you selected USPS, you may track it at Please allow up to 24 hours for your tracking # to be found in the system as once it is assigned and emailed to you, it must be scanned at the shipping hub before showing on the tracking website.
